The Electricity Company of Ghana (ECG), has said that some of its customers in Accra are finding it difficult to purchase prepaid credit for their meter, due to technical hitches with their servers.
Some customers of ECG, who use prepaid metres, on Wednesday stormed various ECG offices in some parts of Accra to buy prepaid credit as they have been unable to get refills from third-party vendors for the past three days.
But the Head of Communications at ECG, William Boateng, said their IT experts are working on the problem.
“We had a challenge, and it was Sunday evening that we got hint of some technical hitch with our server that is serving the BOT prepayment system, and we are talking about Achimota district, Kaneshie district, Dansoman district and Korle bu district. We had a problem with the server, it was not responding to the data of our customers,” he told Accra-based Citi FM.
Mr Boateng added that “As at Tuesday afternoon, our ICT experts had transferred the data onto a new server. So we started serving from Tuesday. I know it will be slow because of the numbers we are dealing with but this [Wednesday] morning, I’ve been updated and I know we are on course. If you go on our website we said that we are still working on it and that it has not been completely resolved.”